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The ISO standards are structured around
the Process Approach concept. Two of the eight quality
management principles are key to understanding this
principle:
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Process Approach - Understand
and organize company resources and activities to
optimize how the organization operates.
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System Approach to
Management - Determine sequence and
interaction of processes and manage them as a
system. Processes must meet customer requirements.
Therefore, when company resources and activities
are optimally organized, and managed as a system, the
desired result is achieved more efficiently.
In order to effectively manage and improve your
processes, use the Plan-Do-Check-Act or PDCA cycle as
a guide. First, you Plan by defining your key
processes and establishing quality standards for those
processes. Next, you Do by implementing the plan.
Thirdly, you Check by using measurements to assess
compliance with your plan, and finally, you Act by
continuously improving your product performance.
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